Return policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return process designed with your convenience in mind.
 
Order Cancellation Right
 
Customers have the full right to cancel any unshipped order freely before goods are dispatched. Please contact our customer service via email to submit your cancellation application. Full payment will be returned to your original payment channel once cancellation is confirmed.
 
To ensure a smooth return experience, please review the following guidelines regarding eligibility and timelines:
 
Return Window
 
You have 30 days from the date you received your item to initiate a return request.
 
Item Condition
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
How to Initiate a Return
 
Please note that we do not list our return warehouse address publicly to ensure your package is tracked and processed correctly upon arrival.
 
Please send an email to contact@szsalus.com to obtain the return address and further instructions. 
In your email, please include your order number and a brief reason for the return. Our support team will provide you with the necessary details to proceed.
 
Exact Refund Schedule & Refund Method
 
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions listed above.
 
Inspection confirmation will be finished within 2 working days after goods arrival
Approved refunds will be issued within 7 to 14 business days officially
All refunds will be credited directly to your original payment method you used to place the order, no other settlement ways are supported.
 
If you have any questions or need assistance, feel free to reach out to us at contact@szsalus.com. We are here to help!